Driving customer delight and service excellence, Audi Singapore unveils its newly refreshed service center. Located in Ubi, the state-of-the-art facility underwent a year-long renovation centered around enhancing the overall customer aftersales experience. Assessing elements that impact all the five senses, the finer details like scent, refreshments, music and amenities have been redesigned to deliver a truly premium customer journey throughout.
The new and improved facility has increased capacity, incorporating the brand’s latest customer experience concepts as well as to accommodate the increased vehicle population following the brand’s consecutive years of record sales in the country. The increased capacity also allows for more flexibility in the customer booking process.
The lounge is equipped with sofa seats for those looking to kick back and relax, as well as workstations with charging points for customers keen to get some work done while waiting. All customers will receive personalized service to their seat, where the service team will bring all paperwork, updates and payment functions to the customer.
At the exclusive launch event, the winner of the Audi A4 giveaway lucky draw was announced as part of the “Home Knows Best” campaign, the contest was opened to all customers who had used the service facility between 3 August 2018 and 30 April 2019. The prize was a brand-new Audi A4 sedan equipped with Audi Genuine Accessories. Invited guests were also treated to the preview of three new models that will be offered in Singapore in the coming months – the Audi RS 5 Sportback, Audi A6 2.0 TFSI and the Audi e-tron. These cars are pending local homologation. More information about the new cars will be made available later on.
On 2 June, from 10am to 8pm, Audi will be hosting an Open House at the newly renovated Audi Service Centre. Open to everyone, the event will feature attractive offers for the latest range of models, a rare opportunity to preview the new Audi e-tron and Audi RS 5 Sportback, aftersales promotions, service clinics as well as special activities for children.
The Audi Service Centre is open from 8:00am to 6:00pm from Monday to Friday, and from 8:00am to 12:30pm on Saturday. To book a service appointment, Audi owners can login via http://www.myaudiworld.sg , over the Audi Top Service App available for both Apple and Android devices, or contact the service team at +65 6366 2323.